Privacy Policy — ck44apps

1.1 Information You Provide Directly

When you register an account on ck44apps, you voluntarily provide personal information that we collect and store. This includes your full legal name, date of birth, email address, mobile phone number, and payment method details (such as your registered bKash, Nagad, or Rocket mobile number, or bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank transfers). If you contact our customer support team, we will also collect the content of your communication and any attachments you provide.

1.2 Information Collected Automatically

When you access and use the ck44apps platform, certain technical information is collected automatically by our systems. This includes:

• Your IP address and approximate geographic location derived from it
• Device type, operating system, and browser type and version
• Pages visited within the platform, session duration, and navigation paths
• Referring URL (the website or link that directed you to ck44apps)
• Time and date stamps of platform interactions
• In-game activity logs, including bets placed, games launched, and results

This automatically collected data is used primarily for platform security, fraud detection, and performance optimisation. It is not used to build commercial profiles for sale to third parties.

1.3 Identity and Age Verification Data

As part of our Know Your Customer (KYC) and age verification obligations, ck44apps may collect copies of government-issued identity documents, including your Bangladesh National Identity (NID) card or passport. We may also collect a photograph or selfie for biometric identity confirmation purposes. This data is handled with the highest level of security and is accessed only by authorised verification personnel.

1.4 Financial Transaction Data

ck44apps maintains records of all financial transactions conducted on your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. This data is retained as required by our anti-money laundering (AML) obligations and is used to resolve any payment disputes you may raise.

1.5 Information from Third Parties

In some cases, ck44apps may receive information about you from third-party sources. This can include identity verification results from KYC service providers, fraud screening results from payment processors, and information shared by other gaming platforms where permitted by applicable data sharing agreements. Any third-party data received is treated with the same level of protection as data you provide directly.

2.1 Account Management and Platform Operation

The primary purpose for which ck44apps collects and processes your personal data is to operate your player account and deliver the services you have requested. This includes creating and maintaining your account, verifying your identity and age, processing deposits and withdrawals, crediting bonuses and promotions, and enabling you to place bets and play casino games. Without this data processing, ck44apps is unable to provide its services to you.

2.2 Regulatory Compliance

ck44apps processes personal data as required by its legal and regulatory obligations. This includes conducting KYC and age verification checks, performing AML transaction monitoring, maintaining financial records as required under applicable laws, and responding to lawful requests from regulatory authorities or law enforcement agencies. Compliance-related processing is mandatory and cannot be opted out of as a condition of using the platform.

2.3 Fraud Prevention and Platform Security

ck44apps uses personal and technical data to detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse. This includes monitoring for multiple account registrations, suspicious betting patterns, unusual withdrawal requests, and unauthorised access attempts. Our security systems process data automatically and flag anomalies for human review by our compliance and security teams.

2.4 Customer Support

When you contact ck44apps via live chat, email, or any other support channel, we process the personal data contained in your communication in order to identify your account, understand your query, and provide an accurate and timely response. Support interaction records are retained to support quality assurance, staff training, and dispute resolution purposes.

2.5 Personalisation and Platform Improvement

With your consent where required, ck44apps may use data about your platform activity — including the games you play, sports markets you bet on, and deposit patterns — to personalise your in-platform experience. This may include displaying relevant game recommendations, tailored promotional offers, and cricket or BPL betting market highlights relevant to players in Dhaka, Chittagong, and across Bangladesh. You may opt out of personalisation-based data use by contacting our support team.

2.6 Marketing Communications

Where you have provided explicit consent, ck44apps may contact you at your registered email address or mobile number with promotional communications, including details of new games, upcoming cricket events (such as BPL season launches, T20 World Cup markets, or IPL betting), seasonal offers for Eid and Pohela Boishakh, and deposit bonus campaigns. You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting our support team directly.

3.1 Service Providers and Technology Partners

ck44apps works with a limited number of third-party service providers who assist in operating the platform. These include payment processing partners (such as the operators of bKash, Nagad, Rocket, and Upay integrations), game software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt), KYC and identity verification service providers, fraud detection and AML screening providers, and customer support software providers. Each of these partners receives only the minimum personal data necessary to perform their specific function, and all are contractually obligated to handle that data securely and in accordance with applicable data protection standards.

3.2 Legal and Regulatory Disclosures

ck44apps may be required to disclose personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts in response to a lawful legal obligation, court order, or regulatory request. In such cases, ck44apps will disclose only the specific data requested and will, where legally permissible, notify the affected player of the disclosure.

3.3 Business Transfers

In the event that ck44apps undergoes a merger, acquisition, corporate restructuring, or sale of all or part of its business assets, player personal data may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, ck44apps will take reasonable steps to ensure that the acquiring entity continues to protect your data under terms consistent with this Privacy Policy, and will notify affected players of the change in data controller.

3.4 What We Never Do

ck44apps will never:

• Sell your personal data to third-party marketers, data brokers, or advertisers
• Share your personal data with other online gambling operators for cross-platform marketing purposes without your explicit consent
• Disclose your identity, account history, or financial data to other players on the platform
• Transfer your personal data to a country or territory that does not maintain an adequate level of data protection, without applying appropriate safeguards

4.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain preferences or session states. ck44apps uses both first-party cookies (set directly by ck44apps) and third-party cookies (set by our technology partners with whom we share data as described in Section 3).

4.2 Types of Cookies We Use

5.1 Retention During Active Account Period

While your ck44apps account remains open and active, we retain all personal data associated with your account, including identity records, contact details, transaction history, and game activity logs. This data is necessary to operate your account, process transactions, handle support queries, and comply with our ongoing regulatory obligations.

5.2 Retention After Account Closure

Following the closure of your ck44apps account — whether initiated by you or by ck44apps — we are required to retain certain categories of personal data for defined periods in order to comply with legal, regulatory, and financial record-keeping obligations. The standard retention periods that apply after account closure are as follows:

• Identity and KYC documents — retained for a minimum of 5 years after account closure, in accordance with AML and record-keeping obligations
• Financial transaction records — retained for a minimum of 5 years after account closure
• Betting and gaming activity logs — retained for a minimum of 3 years after account closure
• Customer support communications — retained for 2 years after the date of the last interaction
• Marketing consent records — retained for 3 years from the date of the last consent event

5.3 Deletion and Anonymisation

Once the applicable retention period has expired, ck44apps will either securely delete the personal data from its systems or anonymise it such that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data under applicable data protection standards.

5.4 Retention of Self-Exclusion Records

Where a player has requested a self-exclusion period on ck44apps, the self-exclusion record will be retained for a minimum period equal to the length of the self-exclusion plus 5 years. This ensures that self-excluded players cannot be re-admitted to the platform through a new registration before their exclusion period has genuinely expired and an appropriate cooling-off period has elapsed.

6.1 Technical Security Measures

ck44apps employs industry-standard technical security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include TLS/SSL encryption for all data in transit between your device and our servers; encryption of sensitive data fields (including identity document copies and payment method references) at rest in our databases; firewalls and intrusion detection systems monitoring network traffic to our servers; and regular security patching of all platform infrastructure components.

6.2 Access Controls

Access to personal data held by ck44apps is restricted on a strict need-to-know basis. Internal staff access to player data is governed by role-based access controls, and all access to sensitive data categories (such as KYC documents and financial records) requires multi-factor authentication. Access logs are maintained and reviewed regularly. Former employees and contractors have their access credentials revoked immediately upon the termination of their engagement with ck44apps.

6.3 Data Breach Response

In the event that ck44apps discovers or is notified of a data security breach that affects the personal data of one or more players, we will take immediate steps to contain and investigate the breach. Where a breach is likely to result in a risk to the rights and freedoms of affected players, ck44apps will notify those players as promptly as practicable, providing details of the nature of the breach, the data affected, and the steps they can take to protect themselves. We will also notify the relevant regulatory authority as required by applicable law.

6.4 Player Responsibility

While ck44apps takes extensive measures to protect your data on our end, the security of your account also depends on your own conduct. You are responsible for keeping your ck44apps login credentials — including your password — confidential and secure. You should use a strong, unique password that is not used for any other online service, and you should log out of your account when using shared or public devices. If you suspect your account credentials have been compromised, contact ck44apps support immediately.

7.1 Right of Access

You have the right to request a copy of the personal data that ck44apps holds about you. This is commonly referred to as a Subject Access Request (SAR). Upon receiving a valid SAR, ck44apps will provide you with a summary of the personal data held, the purposes for which it is processed, the categories of third parties with whom it has been shared, and the applicable retention periods. We will respond to SARs within 30 calendar days of receipt.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain account details (such as your email address or mobile number) directly through your account settings. For corrections to identity documents or other sensitive data, contact our support team with the relevant evidence and we will process the correction promptly.

7.3 Right to Erasure

You have the right to request the deletion of your personal data from ck44apps's systems, subject to certain limitations. We are unable to delete data that we are legally required to retain — such as KYC records and financial transaction data subject to AML retention obligations — but we will delete all data that is not subject to a mandatory retention requirement upon receiving a valid erasure request.

7.4 Right to Restrict Processing

In certain circumstances, you have the right to request that ck44apps restricts the processing of your personal data — for example, while you contest the accuracy of data we hold about you, or while an erasure request is being evaluated. During a processing restriction, ck44apps will continue to store your data but will not actively process it for other purposes until the restriction is lifted.

7.5 Right to Object

You have the right to object to ck44apps processing your personal data for direct marketing or personalisation purposes at any time. You also have the right to object to processing carried out on the basis of our legitimate interests, where you believe that our interests are overridden by your own rights and interests in a specific situation. Objections should be submitted to our support team in writing.

7.6 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact the ck44apps data team by emailing support@ck44apps with the subject line "Data Subject Request". Please include your full name and registered email address so that we can verify your identity before processing the request. We will acknowledge receipt of your request within 5 business days and provide a full response within 30 calendar days.

8.1 How We Notify You of Changes

When material changes are made to this Privacy Policy, ck44apps will notify registered players via the email address associated with their account, or via an in-platform notification displayed upon next login. The effective date at the top of this document will be updated to reflect the date on which the revised policy takes effect. For minor, non-material changes (such as formatting corrections or clarifications that do not affect how we use your data), we may update the policy without direct notification, though the effective date will always be updated.

8.2 Your Continued Use of the Platform

By continuing to use the ck44apps platform after a revised Privacy Policy has taken effect, you acknowledge that you have reviewed the updated policy and accept its terms. If you do not agree with any changes made to the Privacy Policy, you should cease using the platform and contact our support team to request account closure. We encourage all players to review this policy periodically to stay informed about how we protect your data.

8.3 Children and Minors

ck44apps is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data on the platform, we will immediately suspend the account, delete the associated personal data, and refund any deposits made, subject to verification. If you believe a minor has accessed ck44apps, please notify our support team immediately at support@ck44apps. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent underage access to online gambling platforms.

8.4 Links to Third-Party Sites

The ck44apps platform may contain references to third-party payment providers and game software partners. This Privacy Policy applies solely to the ck44apps platform and does not govern the data practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party service you access in connection with your use of ck44apps.

8.5 Contact the Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ck44apps holds about you, please contact our data protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: support@ck44apps
• Subject line: "Privacy Policy Enquiry" or "Data Subject Request"
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days
• Platform: ck44apps — serving English-speaking players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi